The growth of your organization depends on how you translate every prospect opportunity into a profitable customer. The ratio for lead-customer conversion depends on manifold factors workforce effectiveness, optimal lead tracking and management, carefully planned processes, sound strategy, among others - that can be manipulated with a sound customer interaction management system in place. Your campaign efficacy can be enhanced by increasing your outbound call rates, reducing your interaction times with faster service, and ensuring that the right agents talk to quality leads.
While an ordinary contact center solution may automate your outbound processes, it may not be able to optimize your call rates, or ensure that no lead is lost because of poor dialing technology. A normal dialer may call hundreds of customers every hour, but it will not intelligently accelerate or decelerate the number of calls according to agent availability, response time, AMD (answering machine detection) rates, busy tones, SIT, number of redials etc, which might results in high abandoned or dropped calls (when a customer hangs up before an agent can attend to him/her). Additionally, it may not have multiple lead or campaign management, reporting, voice-recording, CRM, supervision, tracking capabilities or third-party integration support, which are imperative for overall management.
We know that you have meticulously planned your strategies, and put in place best processes for highest ROI (return-on-investment). That is why our award-winning outbound solution has been created to make the best use of your investment in terms of time and money. It empowers you to increase the quantity, as well as quality of your outbound campaigns. In our comprehensive outbound solution, you get the best-of-breed capabilities - predictive dialing, voice recording, quality monitoring, reporting, CRM, and lead management that enable you to increase your outgoing call volumes, optimize interaction time, improve service quality, and further refine your processes.
Our solution is best suited for industries such as Finance, Banking, Telecommunications, Insurance, hospitality & travel, automobiles, and a host of others. Whether you have an in-house or an outsourced contact center, centralized or distributed workforce, homogenous or uneven prospective target populations, you can increase your outreach while providing the highest quality of service to every lead.
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Translate leads into customers
By providing your agents with best resources, you can achieve highest prospects-to-customers conversion ratios for your business. You agents can provide the most meaningful and prolific information to genuine prospects or quality leads, thereby helping them making more informed decisions. We work on a principle that you should not lose out on a single lead due to unsatisfactory service from your agents end. Equipping your workforce with the most advanced solution paves way for higher lead-to-customer ratios.
Our outbound solution ensures lowest dropped or abandonment rates in the industry. Automatic call pacing tracks factors like agent availability, number of busy signals, SIT tones, Answering machine detection (AMD) and agent responsiveness to compute the number of calls to be made intelligently.
Your supervisors can execute and manage multiple campaigns with an integrated and easy-to-use interface with control on various parameters. With lead management, the dialer will automatically try to reach prospects on secondary numbers, at the time that is most convenient to them. The system can schedule callbacks by the certain agents for specific time and day. With a single click, your agents can also switch to preview, progressive, fixed-pace, agentless dialing (in conjunction with IVR system), or plain manual dialing.
Improve service quality
Your supervisors can listen to what your agents are talking about, or just join them in an ongoing interaction for assistance or etiquette training. Now you can put your best foot forward when you call up a prospect or follow up with a lead by letting your most experienced agents talk to your priority prospects.
Our DNC (Do-Not-Call) Compliant dialer will not dial any prohibited numbers. Automatic cleansing of dialing lists ensures removal of unproductive leads, so that your agents can focus on lucrative relationships.
If you have distributed workforce, we will help you with centralized management so that the distances don’t matter. Your agents across the country or the continent can be managed as if they are in the same office.
Integrated unified messaging (SMS, Chat, E-Mail, and FAX) will enable you to get in touch with your prospects via alternative means, and follow-up on a routine basis.
Refine your processes
Processes and strategies often need to evolve over time to keep up with changing business scenarios. You can monitor and analyze your processes time and again to make them more customer-oriented.
Our reporting and voice recording solutions empower you to track, monitor and store important information that is crucial for you to make informed decisions about your policies. The voice recording capabilities will ensure adherence to policies, regulation compliance, data mining, and personnel coaching.
You may have a distributed setup whereby your agents are located across a country or a continent. With our centralized management, you'll be able to keep track of your workforce and obtain crucial information remotely in real-time, irrespective of which office you work from.
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After reviewing several providers, we chose Drishti because of their cutting-edge technology. A very good call center solution like Drishti yields high RoI and can be one of the performance drivers of call center operations. DACX is so user friendly that we can manage it without any IT personnel, and if we ever have issues, Drishti's highly responsive support is accessible immediately 
