Helpdesk (Customer and Technical Support), telemarketing & sales, collections, market research and directory services broadly cover more than 90% of the processes in any contact center. Drishti's inbound, outbound and blended solutions also cater to highly focused processes that may be specific to certain industries. For example, logistics, manufacturing, entertainment, travel and hospitality may require customized services for specific functions. Some of these are summarized below:

Ticketing and bookings relate mostly to travel and hospitality (railways and air travel), entertainment (cinema, amusement parks, concerts, and shows) but are not restricted to these industries. Basically, any organization that allows customers or prospects to place online orders or transactions over the phone should consider a comprehensive customer interaction solution.

For instance, a multiplex owner may consider automating ticketing system so as to make movie bookings faster and hassle-free for customers, thereby increasing footfalls and ticket bookings. Similarly, an airline may consider installing an all-in-one customer interaction system only for online and phone bookings, enabling its customers to buy tickets as per their convenience and budget with the click of a button.

DACX Ameyo with integrated multimedia channel (Voice, Chat, SMS, E-mail, Fax) is ideal for an ganization that wishes to expand its business through multiple channels. With our inbound and blended solutions, you can ensure wider accessibility for your prospects and increase the volume of your business.