With use of latest technological concepts software based all-in-one solution, specially designed to cater to requirements of your contact center. The solution is complemented with specifically designed support system (keeping in mind the customers pain points) that is equally important to run a contact center business with maximum efficiency.
DACX Ameyo provides the Best ROI to customers. Some of the highlights are:
- Ultra high up-time
- Rich features
- Smart support system
Ultra high up-time
Leveraging benefits of IP based technology and service oriented architecture, DACX Ameyo provides redundancy at three levels. It is designed to minimize the impact due to point of failures. It, therefore, guarantees an unbeatable up-time not only on DACX™ hardware/software but on overall setup.
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Customer's pain points
- There was a problem with the hardware and it took us ten days to re-establish our operations
- Our IPLC works very reliably with good voice quality, but if it goes bad, it stays bad for days
- We are not able to achieve any better up-time than 95% because of multiple issues. If there is any single point of failure, all operations suffer.
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DACX is architected to address these pain points. An ultra high up-time is achieved by introducing redundancy and by reducing impact on individual point of failures.
Rich Features
DACX Ameyo comes with rich features including Dynamic Predictive Dialing, Answering Machine Detection, Communication Workflow, Cradle-to-Grave Reporting and many more. With use of open-standard interfaces and IP base, DACX Ameyo is extensible to integrate with almost all telephony infrastructure and enterprise application, thereby providing user with a powerful tool to re-use existing and third-party components.
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Customer's pain points
- The wait-time of agents is too high even when we run at 1:2 pacing.
- In order to get a customized report for one of our campaign, we incur huge costs and it takes us weeks of constant tracking to get the task done.
- Our product is very complex and the IT people need 15 days long special training to be able to work in the system. We just cannot afford to loose those key people.
- Even for small configurations, we need to pay dearly and wait for the specialist to visit our center and get the things done. Why don’t they train our IT professionals?
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With powerful algorithms like Learnsys Predictive Dialing Algorithm (based on machine learning), the agent wait time is reduced by up to two times, thereby significantly enhancing the productivity of a telemarketing campaign. Features and tools like IVR designer make it a breeze to design and implement a new communication workflow.
DACX Ameyo's easy-to-use interface is simple and basic for regular configuration and functional usage. The solution is made open to power-users for customizations and building of features by developing their own plug-ins. The same is provided by a team of professionals who can implement these features and customizations remotely in a fraction of time taken by the competition.
Smart Support System
Drishti has designed a support system specifically to meet the customers needs. We constantly strive to enhance the processes with the help of regular feedback and interactions with its customers. Some of the mantras that we follow are Hire the best,Track processes and constantly improve them,Innovate wherever possible.
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Customer's pain points
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The support engineer knows very less about product
- The software vendor says there is problem in telephony and telephony vendor says there is problem in software
- Our support cost is just too high
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We understand that one of the most important requirements of our customers is to have best support and services after the product is delivered. Therefore, we handle the support ourselves rather then outsourcing it to a third-party vendor. As the creator of the tool, our total knowledge of the tool enables us in resolving the most complex issues in minimal time.
All communication with customers is tracked for response, resolution time and quality. For any issue, major or minor, customer can simply mail the details of issue and will get an automatically generated reply with ticket-ID within few minutes. The smart helpdesk is available 24x6 to assist our customers and respond to queries they may have in order to ensure hassle free operations. We pride ourselves in having the best personnel in our support team – a fact that has been endorsed by our clients time and again. |
Drishti is doing great job with constant innovations. Drishti offers better services and world-class support that has added value to our business. 
